Terms and Conditions
Box & Figs LTD Terms and Conditions
By accessing and using the Box & Figs LTD website ("the Website"), you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. Use of the Website
1.1 Acceptance: By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
1.2 Age Restriction: You must be at least 18 years old to use our website. If you are under 18, you may only use the site with the involvement of a parent or guardian.
2. Products and Orders
2.1 Product Information: We strive to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of any product information on the website.
2.2 Order Acceptance: All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel an order for any reason.
2.3 Pricing: Prices for products are subject to change without notice. We reserve the right to modify or discontinue products at any time.
3. User Accounts
3.1 Account Creation: To access certain features of the website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information.
3.2 Account Termination: We reserve the right to terminate accounts for any reason, without notice.
4. Intellectual Property
4.1 Ownership: All content on the website, including text, images, logos, and trademarks, is the property of Box & Figs LTD and is protected by copyright and other intellectual property laws.
4.2 Use of Content: You may not use, reproduce, or distribute any content from the website without our written permission.
5. Limitation of Liability
5.1 Disclaimer: We do not guarantee that our website will be error-free, uninterrupted, or free of viruses. We are not liable for any direct, indirect, incidental, or consequential damages arising out of your use of the website.
6. Governing Law
6.1 Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of England. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in England.
7. Contact Us
If you have any questions or concerns about our Terms and Conditions, please contact us at [mail@boxfigs.com].
Return and Refund Policy
Box & Figs LTD Refund Policy
Thank you for shopping with Box & Figs LTD. We want to ensure that you are completely satisfied with your purchase. Please read our Refund Policy carefully.
1. Refund Eligibility
1.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving the product. We will either replace the item or issue a refund, based on your preference.
1.2 Incorrect Item Received: If you receive an incorrect item, please notify us within 3 days of receiving the product. We will arrange for the correct item to be sent to you, and you may be required to return the incorrect item.
2. Refund Process
2.1 Contact Us: To initiate a refund or report an issue, please contact our Customer Service team at [insert contact email or phone number].
2.2 Provide Information: When contacting us, please provide your order number, details about the issue, and any relevant photos if applicable. This information will help us expedite the process.
2.3 Return of Items: If a return is required, we will provide instructions on how to return the item. Please ensure that the item is returned in its original packaging.
3. Non-Refundable Items
3.1 Downloadable Products: We do not offer refunds for downloadable products, such as digital downloads or gift cards.
3.2 Clearance Items: Clearance or sale items are non-refundable.
3.3 Used / Pre-loved Products: These items will be clearly marked at such and any sale will be final. Please consider before making a purchase.
4. Processing Time
4.1 Refund Processing: Once we receive your returned item, we will inspect it and process the refund. The processing time may vary but generally takes [insert number of days, e.g., 5-10 business days].
4.2 Notification: You will be notified via email once the refund is processed. The refund will be issued to the original payment method.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at [mail@boxfigs.com].
Box & Figs LTD® Registered in England and Wales
Company Number 15527376. Address 86-90 Paul Street, Hackney, London, EC2A 4NE, United Kingdom
LEGO® is a registered trademark of the LEGO® Group of companies which does not sponsor, authorise, or endorse this website.
Copyright © 2024 Box & Figs - All Rights Reserved
